We have all been there: a flawless savings recommendation is met with nods of agreement, only to be followed by inaction. We build brilliant dashboards that gather dust while executive sponsorship falters at the first sign of a tough trade-off. Why? Because FinOps has perfected the technical “engine,” but we’ve completely ignored the human operator.
This talk dives into the “Human OS” – the predictable, often irrational, patterns of human behavior that secretly run our organizations. We will expose the cognitive biases, from loss aversion to status quo bias, that sabotage even the most logical FinOps initiatives. We will learn how to move beyond just presenting data and start architecting for change. By blending FinOps with behavioral science and systems thinking, we can design workflows and interventions that provide the “steering” our engine desperately needs, transforming our practice from a reporting function into a true catalyst for cultural change.